Policies, Terms, & Conditions

Effective Date: 01/01/2025

1. Introduction. The Digital Post Office ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect customer data collected through our website, in-person transactions, online transactions, and via SMS messaging services.

2. Information We Collect. We only collect information relevant to providing mail and parcel receiving services and managing customer accounts, this may include following types of information: (a) Personal Information -  Full name; Home and/or business address; Email address; Phone number (mobile and landline); Government-issued ID (as required by USPS Form 1583); Billing and payment details (only when required for direct services); Signature (digital or physical). (b) Website Data - None of your information is obtained or retained. (c) SMS Communication Data - Phone number used to opt in; Message logs (date/time, keyword responses); Delivery and engagement data (e.g., whether a message was opened or clicked).

3. How We Use Your Information. We use customer data to: (a) Set up and manage your CMRA account. (b) Verify your identity in compliance with USPS regulations. (c) Send SMS alerts for package notifications and account updates. (d) Process billing and payment transactions. (e) Respond to customer service inquiries. (f) Comply with legal obligations, including USPS and federal mail handling requirements.

4. SMS Messaging Policy. We do not sell or share SMS opt-in information with third parties for marketing purposes. Message frequency will vary depending on your usage and preferences. Standard message and data rates may apply. You may opt out anytime by replying STOP. For assistance, reply HELP or contact us directly. By providing your mobile number and opting in, you consent to receive SMS messages from us, including: (a) Package arrival notifications. (b) Account-related updates. (c) Customer service communications.

5. Cookies and Tracking. We do not use cookies or any similar technologies.

6. Sharing and Disclosure. We do not sell your personal information. All third-party partners are bound by confidentiality agreements and are only permitted to use data for specific business purposes. We may share your information with: (a) The United States Postal Service (USPS), as required for CMRA operation and Form 1583 compliance. (b) Payment processors and secure third-party service providers (e.g., cloud storage, identity verification services). (c)Law enforcement or other authorities when required by law, subpoena, or to protect our rights and property.

7. Data Security. We implement industry-standard safeguards to protect your information. However, no data transmission or storage system is 100% secure. We encourage you to monitor your accounts and notify us of any suspicious activity. Safeguard methods include: (a) Encrypted storage of digital records. (b) Secure payment processing. (c) Physical security for mail and package storage areas. (d). Role-based access controls for employees.

8. Data Retention. We retain customer records in accordance with USPS regulations and applicable laws. We may keep contact and transaction records for 6 months after account closure for legal or accounting purposes.

9. Your Rights and Choices. Depending on your location, you may have the right to: (a) Access and request copies of your personal data. (b) Request corrections or updates. (c) Delete certain records (subject to regulatory constraints). (d). Opt out of non-essential communication. To exercise these rights, contact us by phone or email. 

10. Changes to This Policy. We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes your acceptance of any modifications.

Effective Date: 01/01/2025

1. Overview. By opting in to receive SMS text messages from Digital Post Office.US ("we", "us", or "our"), you agree to the terms outlined below. These terms govern how we collect, use, and manage your personal information and describe your rights regarding our SMS messaging services.

2. User Consent. By providing your mobile number and affirmatively opting in you consent to receive SMS messages from us. These may include:  (a) Package arrival notifications. (b) Account-related updates and notifications. (c) Customer service communications.Consent is not a condition of purchase of any product or service. 

3. Message Frequency. Message frequency may vary depending on your level of interaction with us.

4. Opting Out. You can opt out at any time by replying STOP to any message. After you send STOP, we may send a confirmation message and will cease further SMS communications unless you re-enroll. To get help, reply HELP or contact our office via phone or email. 

5. Message & Data Rates. Message and data rates may apply depending on your mobile carrier and service plan. Check with your wireless provider for details.

6. Data Collection & Privacy. We value your privacy. The information we collect (such as your phone number and interaction history) is used solely for the purpose of delivering SMS messages and providing services. We do not sell, rent, or share your mobile information with third parties for their marketing purposes.. For more details, see our full Privacy Policy above.

7. Delivery and Liability. Message delivery is subject to mobile carrier network availability and reliability. We are not liable for any delayed or undelivered messages.

8. Eligibility. You must be at least 18 years old or have permission from a parent or guardian to use this service.

9. Changes to This Policy. We may update this policy from time to time. Continued use of our SMS service after such changes constitutes your acceptance of the updated terms.

Information Coming Soon

Information Coming Soon

"Abandoned mail" refers to mail that is considered undeliverable and unclaimed by either the sender or the recipient, meaning it has been left for a period of time without anyone attempting to retrieve it, and is therefore deemed "dead mail" by the postal service; this usually happens when the address is incorrect, the recipient has moved without leaving a forwarding address, or the mail is returned to sender with no address to send it back to. 

We will attempt to contact customers up to three times using the most recently provided contact information if mail or packages remain unclaimed. If no response is received within 60 days of the initial attempt, all items will be handled in accordance with USPS guidelines and items either be trashed, recycled, donated to charitable or welfare organizations, or auctioned off. Sensitive documents will be shredded.