Policies

Digital Post Office respects customer privacy. Customer information is used for service delivery, account management, identity verification, and compliance with USPS and legal requirements.

We do not sell customer personal information. We may share information with service providers or authorities when required by law or to prevent fraud.

If you opt in to receive SMS messages, you may receive notifications related to mail handling, account status, appointments, or service updates.

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP to opt out, HELP for help.

Customers must have a completed and approved USPS Form 1583 and valid identification on file before mail can be released, forwarded, scanned, or picked up.

If required documents expire or become invalid, services may be suspended until updated documents are provided.

Mail is held for customers according to plan terms and storage limits. If mail remains unclaimed beyond the allowed period, items may be returned to sender.

Customers are responsible for keeping forwarding addresses current and ensuring packages are collected in a timely manner.

Mail and packages may be considered abandoned if a customer fails to maintain an active account, fails to provide required documentation, or does not respond to reasonable contact attempts.

Abandoned items may be returned to sender, disposed of, or handled as required by USPS guidelines and applicable law.

If a location closes or services change, Digital Post Office will provide notice when reasonably possible. Mail handling may be transitioned to an active location.

Customers are responsible for updating mailing addresses and communicating changes to senders as needed.